FAQ

FAQ

1. What form of payment is accepted online?

PayPal is our only payment option.

2. Do I need to have a PayPal account to make a payment?

No, you don’t need to have a PayPal account to make a payment.

3. How long does it take to receive my order?

3 – 7 business days depending on your shipping address.

4. What are the standard delivery charges?

We offer free delivery within Australia

5. Who do you use for delivery?

We use Australia Post for deliveries.

6. Do you ship overseas?

For overseas orders, delivery times and shipping costs, please contact us on www.info@realskincare.com.au

7. How can I contact you regarding enquiries, concerns or to provide feedback?

You can email us at www.info@realskincare.com.au

8. Do you accept returns?

In the unlikely event that you are not completely satisfied with the product, you can return the unused portion for a refund. Please refer to our Returns Policy page for further details.

9. Where can I find a list of ingredients?

A full list of ingredients is available on our Ingredients List page located on each Range page.

10. I have a sensitive skin. Will these products aggravate my skin?

The Real Skin Care range is based on plant extracts and people with a sensitive skin may find they have a reaction certain ingredients. If you do have a sensitive skin or a known allergy, please check our Ingredients List page to see if the ingredients you are allergic to are listed. In the unlikely event that you do have a reaction to one of our products, please discontinue use and return the unused portion to us (refer to our Returns Policy page for details).

11. Why do you need my details?

To deliver product to you, keep you informed, improve our service and for statistical and site development purposes.